Butler County HMG Staff FRB30 Tips for Success

  1. Listen actively – it is their story
  2. Tune-in completely – emotionally & cognitively
  3. Take time – no rush to complete
  4. Minimize distractions
  5. Go at their speed
  6. Show that you care –
  7. Build a trust relationship – it is key
  8. Clear focus helps everyone
  9. Connect to community resources